Contact Us

Contact Us

When You Need to Confirm Something

Not all issues need to be resolved solely through the website.
If there is a misunderstanding between pieces of information, or if you want to confirm a specific operational step, you can contact us using the methods below.

Tips Before Reaching Out

To avoid back-and-forth confirmation, it is recommended to provide the following information (if applicable) when sending a message:

• The contact details used when placing the order

• The relevant order number

• The page or specific issue description

Providing this information helps us quickly locate and address your concern.

Contact Methods

Email Communication
Suitable for explaining issues, submitting documents, or non-urgent matters:
euhelp@casafern.com

Phone Communication
Suitable for time-sensitive matters or situations requiring immediate clarification:
+1 (410) 762-0471

Available Contact Hours

General communication is available during business days, using Australian local time as reference.
Response times may vary during peak periods or outside working hours.

Additional Notes

The contact information provided on this page is primarily intended to support transactional and service-related communication.
If your issue is already clearly addressed in the policy pages, it is recommended to consult the corresponding content for a more complete understanding.