Return Exchange Policy

Return & Exchange Policy

1. Overall Position of Returns & Exchanges in the Process

Once an order is completed and marked as delivered, the associated process does not necessarily become immediately irreversible.
Raising a return or exchange request generally indicates a need to re-evaluate whether the current order process can still be adjusted or continued, rather than making a simple judgment about any party’s actions.

The purpose of this Return & Exchange Policy is to explain how the process is re-assessed and understood, not to define right or wrong or pre-determine outcomes.

2. Understanding the Time Frame

From the date an order is marked as delivered, if there is a significant discrepancy between the product and initial expectations, a return or exchange request may be submitted within 30 days.

Beyond this time frame, whether the process can still be adjusted will be evaluated based on actual circumstances and verifiable information, rather than relying solely on time as a reference.

3. How Return & Exchange Requests Are Generally Understood

When feedback related to returns or exchanges is received, it is evaluated holistically, rather than based on a single description. Considerations include:

• Whether the product is still in a condition that can be verified

• Whether the reported issue is clear and specific enough to understand the actual situation

• Whether the submitted information can be cross-referenced with order records

These factors help determine whether the process can continue, rather than directly deciding the final outcome.

4. Process Advancement After Assessment

Once a return or exchange request is accepted for processing, the process usually progresses step by step based on actual circumstances.
Common steps may include:

• Verifying order and delivery information

• Reviewing issue details

• Assessing whether further action is necessary

Whether the request moves to a return or exchange stage depends on the overall evaluation. Specific steps may vary depending on the circumstances.

5. Refund Timing and Guidance

When the return or exchange process enters the refund stage, the refund is typically processed via the original payment method, and is expected to be credited within 3–7 business days.
Different payment methods may have variations in display timing or processing speed.

If the refund takes longer than expected, please contact us using the communication channels provided on the website.
For more details about refunds, please refer to the Refund Policy page.

6. Understanding Costs and Responsibility

In return and exchange handling, the focus is usually on the objective facts of the issue, rather than assigning blame to the user.
The following factors are generally considered collectively, rather than as sole grounds for judgment:

• Reasonable marks from inspection or checking

• Objective changes that may occur during transportation or handling

• Timing or expression differences in information submission

This explanation helps understand the evaluation logic and does not pre-determine responsibility.

7. Responsibility Statement (Boundary of Understanding)

In handling returns and exchanges, the following situations are typically assessed as part of the overall evaluation, rather than automatically attributing responsibility to the user:

• Reasonable marks arising from normal inspection or confirmation of the product

• Changes in appearance due to logistics, handling, or external factors

• Non-subjective omissions or delays in information submission

• Discrepancies in descriptions due to differences in understanding

• Status perception differences caused by system display or time lag

These clarifications aim to explain the perspective of assessment, not to assign responsibility in advance.

8. Scope of This Policy

This Return & Exchange Policy is intended to explain the operational logic and reference dimensions of the process.
It does not guarantee specific outcomes for any individual order and does not replace real-time information displayed on the website.

In practice, the policy should be interpreted in conjunction with order status, page instructions, and other relevant policies.