Order Cancellation Policy

Order Cancellation Policy

1. Typical Situations When a Cancellation May Arise

In practice, order cancellations are usually not made instantly.
Common situations include:

• Re-checking product information

• Adjusting usage plans or schedules

• Reassessing the order content and making a different decision

Whether a cancellation can be submitted does not depend on whether payment has been completed, but on whether the order is still within an adjustable operational window.

2. How the Operational Window Forms and Closes

From the moment an order is created, the system gradually progresses according to established procedures.
Before certain operations are actually executed, the order is usually in a monitorable and assessable stage.

Once the order enters actual delivery preparation, resource allocation, or logistics coordination, related operations gradually become fixed.
At this point, the operational window typically narrows, and the feasibility of cancellation is limited.

3. Notes When Submitting a Cancellation Request

If you wish to attempt a cancellation, contact us using the communication channels displayed on the website.
When communicating, clearly provide the order number, the contact information used at the time of ordering, and the reason for cancellation, to help accurately confirm the order’s current status.

Whether the request enters the cancellation process will be determined based on the current system stage and actual operational circumstances, not solely on the time of submission.

4. Understanding Payment-Related Handling

If the cancellation request is confirmed as applicable, the transaction amount will generally be processed via the original payment method.

Different payment methods may have objective differences in processing speed, information display, or the time taken for funds to reach the account, usually due to the rules of the payment channel itself.

5. Situations Where Cancellation Does Not Apply

If the product has been explicitly marked as non-cancellable on the product page,
or if the product attributes, delivery method, or other pre-order information specify that cancellation is not supported,
this order is not covered by this Order Cancellation Policy.

These situations are based on the information visible on the product page at the time of ordering.

6. How to Correctly Understand the Scope of This Policy

This Order Cancellation Policy is intended to help users understand the position and handling logic of cancellation requests within the order process.
It does not provide a predetermined outcome for any individual order and does not constitute a guarantee of result.

In practice, it should be interpreted in conjunction with the order status, information displayed on the page, and process milestones.