Uncertainty during shipping often comes from not knowing which stage your order is currently in.
These Shipping Terms are structured around key process stages to help you understand your current status and what comes next.
If you are able to successfully select and submit a delivery address on the checkout page,
that address is generally considered serviceable at the time of ordering.
Delivery coverage includes major regions across Australia, including states, territories, and the capital region.
The amount shown on the checkout page is the primary reference for your order.
This amount typically includes:
Product price
Shipping fee (if the order does not qualify for free shipping)
Australian GST (10%)
Shipping fee rules are as follows:
A$0.01–A$59.99: A$5.99 shipping fee
A$60 and above: No additional shipping charge
Order processing time is based on when payment is completed:
Payments completed before 18:00: Processing begins the same day
Payments completed after 18:00: Processing begins on the next business day
On non-working days, processing starts on the next business day
Processing stage (estimated 1–3 business days)
This stage covers internal preparation and information generation.
Shipping stage (estimated 3–7 business days)
Once the item leaves the dispatch point, it moves through the logistics network.
Delivery is usually handled by established logistics networks such as DHL, UPS, or FedEx.
Carrier assignment is automatically matched based on the delivery address and order conditions.
After your order has been shipped, you can check its status using:
Your order number
The email address or phone number used when placing the order
on the Order Tracking page.
Some status updates may not appear immediately and should be interpreted together with the full record.
When receiving your package, it is recommended that you check the condition of the outer packaging first.
If any abnormalities are found, keeping relevant records may help with further verification.
Once an order has entered the shipping stage, adjustment options are usually limited
Delivery times may fluctuate due to logistics factors
Issue handling is based on order records and actual shipment status
These Shipping Terms explain the process and timing of delivery
and do not affect your rights under applicable law.
If you need to verify delivery status or report an exception,
please contact us using the details provided on the website.
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