Refund Policy

Refund Policy

What Happens When a Refund is Needed

In certain transaction scenarios, users may want to understand how a refund is triggered. This Refund Policy focuses on the operational path and explains the typical steps from submitting a request to processing the funds.

Step 1: Confirm Eligibility Window

Return or exchange requests can be submitted within 30 days from the date the item is received.
This timeframe is used to determine whether the request can enter the processing stage.

Step 2: Submit a Return or Exchange Request

Requests are generally submitted via email or phone, and the following information is required to understand the situation:

• Order number

• Proof of payment

• Reason for return or exchange

• Supporting materials such as photos or videos

Step 3: Await Review and Instructions

After receiving the request, the support team will review the information, typically responding within 1–3 business days.
If the request is accepted, further instructions and the return address will be provided through the original contact method.

Step 4: Return Item and Status Verification

Return the item to the designated address according to the instructions.
Once the item is received, it will be inspected to verify that its condition matches the description provided in the request.

Step 5: Refund or Exchange Processing

If the inspection confirms the provided information, the request will proceed to the refund or exchange stage.
Refunds are generally issued via the original payment method, and the time for the amount to appear is indicative.

Additional Notes on Responsibility

During the process, the following situations are generally considered beyond the user’s direct responsibility:

• Abnormalities caused by logistics or external factors

• Normal inspection, trial, or confirmation activities

• Discrepancies in communication due to information presentation or understanding

• Timing variations caused by third-party systems or process steps

• Adjustments arising from factors beyond human control

These clarifications are intended to explain processing principles and do not constitute a determination of liability.

Policy Coordination

This Refund Policy works in conjunction with the Return & Exchange Policy and the Shipping Policy to form the complete after-sales rules framework.
Users should understand and apply them together for proper reference.